Shipping and Returns
Stock and Availability
All orders placed on the website are subject to availability. You will receive a confirmation email within 24 hours to notify you of the stock availability and estimated delivery time.
All orders placed on the website include complimentary Special Delivery postage & packing within the UK.
All Jewellery pieces listed in my shop are available for dispatch unless otherwise stated. If you have requested a custom made jewellery pieces, then please note that it will need to be hallmarked at the London Assay Office and this will take up to 2 weeks to process.
If you have an urgent delivery deadline please make sure you contact info@bellocreations.com.
Shipping
Each piece of Bello Creations jewellery will arrive in a beautiful bespoke box. All orders are sent by complimentary Special Delivery.
It is important that the addresses supplied by you to us are accurate and you are responsible for making arrangements to receive the goods and if necessary collecting the goods from the local sorting office should you be out at the time of delivery, which you should do as quickly as possible. If you fail to collect the packet it will be returned to us and there may be additional charges to re-send it to you.
Estimated delivery times
United Kingdom: 1-3 business days
North America: 7-10 business days
Europe: 3-10 business days
Australia, New Zealand and Oceania: 14-20 business days
Returns, Cancellations and Exchanges
Bello Creations Jewellery bought from stockists is covered by the returns policy of the stockist to whom all matters on faults, returns, and exchanges should be referred.
For hygienic reasons we cannot exchange or refund earrings, unless there is a clear manufacturing fault.
There is full refund or Exchange for Items returned within 14 days in its original condition and packaging. Refunds are exclusive of the P&P cost of £6 per parcel.
To make a return of a purchase made from our website or from Tayo in person, please write on the back of your delivery note, giving the reason for the return.
We recommend you wrap the package securely, posting it by Royal Mail Special Delivery insured for the correct value of the item to:
Bello Creations
11 Blossom Close
Ealing London
W5 4YE
If you wish to exchange your item due to personal preference then please follow the instructions to return an item and make sure you include all paperwork and contact information. You may want to place an order for your desired item through the website and claim a refund for the item you no longer want, this may be quicker.
If you think you have made an error on your order and need to make a change to it or make a cancellation then please do get in touch as soon as possible, as we normally post our stock items within one working day of order. You can email info@bellocreations.com and we will get back to you as soon as possible.