Frequently Asked Questions
Orders
Where is my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information where applicable.
Please check the estimated delivery time for your chosen shipping method. If your UK order has not arrived within five working days of dispatch, or your international order within 15 working days, email info@bellocreations.com with your name and order number.
How quickly will my order be processed?
Ready-to-ship jewellery is usually dispatched on the next working day.
Made-to-order pieces may take one week or longer, particularly if hallmarking is required. As each piece is handmade in small quantities, processing times can vary.
Please contact us before ordering if you need your jewellery by a specific date, and we will confirm whether this is possible.
How long does shipping take?
Delivery times depend on the shipping method and destination.
UK standard delivery usually takes 1–3 working days after dispatch. International tracked delivery generally takes 10–15 working days, although customs or local postal delays may extend this timeframe.
The estimated delivery time begins once your order has been dispatched, not from the date the order was placed.
Do you ship to my country?
Yes, Bello Creations ships to most international destinations. Shipping availability and costs will be shown at checkout.
International customers are responsible for any customs duties, taxes or import charges applied by their country.
How much does shipping cost?
Shipping costs depend on your delivery address and the service selected. The available options and current prices will be shown at checkout before you complete your order.
Please contact us before ordering if you require an urgent or special delivery service
.Standard Royal Mail First Class - £5.00
Royal Mail International Tracked - £20.00
UK Royal Mail Special Delivery by 1pm the next day (on request only) - £10.00
UK Royal Mail First Class Special Delivery (guaranteed to arrive the following day before 1pm. PLEASE NOTE, once your order has been shipped,
Bello Creations is NOT responsible for any delays)
Am I able to change my order once it has been placed?
As soon as you can, just email me at info@bellocreations.com to change an order or update your shipping information. Please note that we are unable to cancel or update your order once it has shipped.
Can I cancel or return my order?
If your order has not yet been dispatched, please email info@bellocreations.com as soon as possible. We will do our best to cancel or amend it before shipping.
For most standard online jewellery orders, you may notify us that you wish to cancel within 14 days of receiving your order. You must then return the jewellery within a further 14 days.
Items should be returned in their original condition and packaging. Bespoke or personalised jewellery made to your specifications cannot be cancelled or returned unless faulty.
Pierced earrings cannot be returned due to hygiene reason, unless they are faulty.
Customers are responsible for return postage unless the item is faulty or incorrect.
An item is missing from my order. What should I do?
Please email info@bellocreations.com with your name, order number and details of the missing item.
Occasionally, items may be dispatched separately. If this applies to your order, you will be informed in advance.
I have received the wrong order.
Please email info@bellocreations.com to inform me of the error, then send your incorrect item back to me in its original packaging using the return form. I will cover your postage costs.
I think my package may be lost.
If your package is showing as delivered and wasn’t, please email info@bellocreations.com I am happy to look further into it for you! Once I have dispatched the goods, I will e-mail you. If you haven't received your order within specified time of delivery requested please e-mail me.
Do you ship to my country and how much does it cost?
I deliver Globally to all countries apart from Switzerland and Russian Federation due to certain regulations. International shipping charges apply.
The item I want to purchase is out of stock, what can I do?
If the item you'd like to purchase is out of stock, please contact me at info@bellocreations.com so I can advise as to when the item is due to be back online.
My jewellery is faulty, what should I do?
If you think your item needs to be repaired or replaced please contact me at info@bellocreations.com with some photographs and description of the issue, I will be happy to assist.
How will my order arrive?
Order will arrive in a gift-ready packaging with a thank you card and a satin storage pouch.
If you are purchasing multiple pieces they will be wrapped and sent in the same box. If they are gifts for different people or if you want them wrapped in separate boxes please specify.
Do you offer gift wrapping and personalised gift notes?
If you specify in your order I will include a gift note with your personalised message.
Payments & Pricing
What payment methods do you accept?
I accept all major credit and debit cards and PayPal.
Do you offer discount on multiple item purchases?
Prices already reflect the craftsmanship put in to each piece.
Materials & Care
Where do you make your jewellery?
I make all of my jewellery, by hand, here in West London.
What is your jewellery made of?
My jewellery is made from Recycled Sterling Silver 925, 9ct gold and 18ct depend on which metal is specified.
What is Silver made of?
925 Sterling Silver is an alloy made of 92.5% pure Silver and 7.5% Copper.
What is Gold made of?
18 carats Gold is made up of 75% gold and 25% alloy mix.
9 carats Gold is made up of37.5% Gold 42.5% silver and 20% copper.
Do you customise pieces?
Yes, please send enquiry with specifications to info@bellocreations.com
Do you make wedding bands?
I do offer a bespoke Wedding band service. Please email me at info@bellocreations.com to get the conversation started.
When should I remove my jewellery?
My pieces are made for everyday wear but are very delicate and need to be handled carefully so you can enjoy and wear them for as long as possible. For rings, gently remove when you’re applying lotions, before a strenuous workout, or any other situation where the ring may become loose and fall off. For comfort and to avoid damaging them, you might prefer not to wear the large rings, earrings and bracelets to bed, in the shower, and to swim.
How should I clean my jewellery?
For a light cleaning, I recommend using a mild dish soap and warm water, or a polishing cloth.
Jewellery-Making Workshop FAQs
Do I need any experience?
No experience necessary — every workshop is beginner-friendly and you’ll be guided step-by-step throughout, whether it’s your first time holding a tool or you’ve done this before.
How long does a session take?
2.5hours
What will I make?
Choose from a sterling silver ring, or a wax-carved piece that’s cast into silver afterwards.
Can I bring a friend, or is this good for couples?
Yes — sessions can be booked for 1:1, jewellery making for Two or a small groups of up to 6. We’ve hosted couples on date days, best friends, solo creatives, and even bridal parties.
Do I get to take my piece home the same day?
Rings made in the make a silver ring workshop are typically finished on the day, so YES you can take home. Wax-carved pieces are sent away for casting and are ready for collection or posted out within 2-3 weeks.
Is this suitable as a gift?
Yes — gift vouchers are available, and it’s a popular choice for birthdays, anniversaries, hen nights, and other special occasions.
Where are you located?
Our studio is in Alperton, Wembley — easily reached from central London.
Do you offer corporate or group bookings?
Yes, we welcome corporate team days and larger group bookings by arrangement — get in touch to discuss dates and pricing.
What’s included in the price?
All materials (Silver), tuition, and (for wax carving) casting, clean up and polishing are included in the workshop price.
Do I need to book in advance?
Yes, sessions are by appointment. Book directly via the website.If there is no availability or you want a flexible date get in touch